TERMS AND CONDITIONS
It is recommended that you carefully read the following terms and conditions before booking The Clan. We aim to treat everybody fairly. By placing a booking, you agree to the following terms and conditions. If you have any further questions, do not hesitate to contact us. In the following conditions ‘we’ are the company MB7 Ltd and ‘you’ are the person booking The Clan.
1. Booking - To book The Clan, a booking form should be emailed to iain@mb7.com or posted to MB7 Ltd, Raecleugh Stackyard, Westruther, TD3 6NH. Or the information requested can be emailed or relayed to Iain Withers on 07866 776640. Once received, availability and a quote will be returned.
2. Deposit - To secure a booking, 50% of the agreed fee must be paid to MB7 Ltd as per invoice sent to you. If more than three months prior to your event, payment may be staggered and a deposit of 25% of the agreed fee can be taken to confirm your booking. The remaining 25% will then be due two months prior to your event. No reminder will be sent unless the payment is overdue. If booking within a fortnight of your event, full payment will be due to confirm your booking. Government bodies whose regulations do not permit deposit payments may provide a purchase order for the full amount.
3. Payment - Immediately after your event we will invoice you for the remaining 50% of the agreed fee which will be due for payment within 14 days. Please note we are a small business and prompt payment is essential for us to pay our riders on time. It is solely the responsibility of the event organiser to ensure payment, even if there has been an agreement by a third party to pay our fee.
4. The Event Site – It is important that prior to booking that our method statement is examined and any queries/issues raised regarding your site. It is your responsibility to ensure your event site is suitable and we cannot be held liable for not fulfilling the booked package due to problems with your event site that we have not been informed about. An unsuitable site which cannot comply with our risk assessments will be regarded as a cancellation and will be subject to the cancellation policy below.
5. Cancellation by you - We try to run as fair a policy regarding cancellation as possible. Cancellation prior to sending a deposit results in no charge as your booking is not confirmed. Cancellation once your deposit has been received results in the following:
a) More than two months prior to your event: full refund available.
b) Between one and two months prior to your event: 25% OTAF (Of Total Agreed Fee) held as a deposit on any event booking within six months. If no event booked within six months this amount is forfeited. Any amount paid over and above 25% OTAF will be refunded.
c) Less than one month prior to your event: First 25% OTAF forfeited. If 50% deposit has been paid, the second 25% OTAF will be held as a deposit on any event booking within six months. If no event booked within six months this amount is forfeited. Any amount paid over and above 50% OTAF will be refunded.
6. Cancellation by us - There will have to be a very good reason for us cancelling our attendance. Once your booking is confirmed and a deposit is received we will not cancel our attendance unless there are circumstances beyond our control. In this case we will give you a full and immediate refund. If cancellation is within one month of your event we will endeavour to help you fill our place with a similar act and will also offer a 15% discount on any booking made within one calendar year.
7. Changes by you - We understand that some minor changes to our booking may be necessary to ensure the successful running of your event. In particular changes to our space, event timings etc can be discussed and managed appropriately. It is important that such changes are minor and we are notified timely. We cannot be held liable for changes by you which prevent us from completing our activities as planned unless we have been informed and have agreed to the changes. Any changes by you which result in the need for additional workload or resources may result in an additional charge.
8. Changes by us - Our booking will be executed as per the method statement we provide to you. There may be the need for minor changes to our activities however we will not make significant changes without your agreement and will not make changes which decrease the overall value of our package without agreement and appropriate reimbursement. Any significant changes will be agreed with you in advance and will be updated in our method statement.
9. Services provided by third parties - Some of ourhave-a-go activities are provided by third parties. We cannot be held liable for products or services provided by a third party, arranged through us. When booking a product or service provided by a third party, the contract for that product or service is between you and the third party. For example, the air bag activity is provided by Deranged Events Ltd and the incorporation of this activity into a Clan package does not constitute part of The Clan service bound by these terms. Prior to booking, you will be notified of any product or service provided by a third party and will be given their terms and contact details.
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